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info@mydieselcarclaim.co.uk
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03333 449282
info@mydieselcarclaim.co.uk
03333 449282
At My Diesel Car Claim, we are committed to safeguarding your privacy and ensuring your personal data is handled responsibly. This privacy policy outlines how we collect, use, and protect your data in compliance with the UK General Data Protection Regulation (UK GDPR) and applicable data protection laws. For more information, or if you have any questions, please contact us at info@mydieselcarclaim.co.uk.
We collect and process personal data in the following circumstances:
1.1 When you complete forms on our website: This may include your name, phone number, email address, and details regarding your car finance claim.
1.2 When you report an issue, make a complaint, or submit an inquiry: This data will be retained for future reference.
1.3 When we collect data about your website visit: We track traffic data, location data, web logs, and other communication details, as well as the resources you access. This helps improve our website’s functionality.
1.4 When you voluntarily provide information: If you share details directly through our website, we will use them for the purpose provided.
1.5 Cookies: We use cookies to improve your browsing experience and distinguish you from other users. For further details, please read our Cookies Policy.
We may collect:
IP Address: For fraud protection, system administration, and aggregate reporting.
Cookies: To enhance your experience on our website. See our Cookies Policy for further information.
We use your personal data for our legitimate interests, including:
Providing the services you request, such as assisting with car finance claims.
Enabling interactive website features, like submitting or checking claim status.
Presenting content effectively on your device.
Managing inquiries or complaints related to your car finance claim.
Contacting you for marketing purposes, if you’ve opted in (see section 8).
Referring your claim to trusted solicitors and insurers for legal review, submission, and representation.
Our website may contain links to third-party websites. These sites have their own privacy policies, and we are not responsible for the content or practices of these sites. Please review their privacy policies before interacting with them.
We may share your data with third parties to process claims and deliver our services:
5.1 Third-Party Organisations: For handling telephone or online inquiries, which may involve collecting details like your name, contact information, date of birth, vehicle registration, and more to assess and progress your claim.
5.2 Solicitors and Insurers: We may refer your claim to solicitors and insurers, such as Smith & Partners Solicitors and Oakwood Legal Ltd, for legal review and representation. Solicitors may deduct fees from any compensation awarded.
5.3 Payment Providers and Partners: Data may also be shared with payment providers and other partners, such as insurers, as required to facilitate your claim.
5.4 Feedback: With your consent, we may feature your feedback in marketing materials.
5.5 Data Retention: We retain your personal data for as long as needed to provide our services and for six years thereafter.
We may collect and store supplier contact and bank details for the management of orders and payments, keeping this data for six years after the service is delivered.
Data collected for customer service and claims processing may be shared with third parties as necessary and retained for six years.
If you choose not to provide required data, we may not be able to deliver the agreed services. We will notify you if this is the case.
9.1 If you opt-in to marketing communications, we may use your personal data to inform you about services we believe may be beneficial to you.
9.2 We may also share your data within the My Diesel Car Claim group for marketing purposes.
9.3 You can opt-out of marketing communications at any time by:
Clicking “unsubscribe” in any marketing email.
Emailing info@mydieselcarclaim.co.uk with your name and contact details.
9.4 Marketing data will be retained for six years from the date of consent.
We may monitor and record communications (including calls and emails) for quality assurance, training, fraud prevention, and compliance purposes. CCTV may be used for security purposes, and records will be retained for six years.
We process your personal data based on the following legal grounds:
Performance of a contract: To fulfill our services.
Compliance with legal obligations: Where required by law.
Legitimate interests: For our business operations, provided that your rights do not override these interests.
We may disclose your data to:
Marketing and survey agencies, staff, affiliated entities, IT providers, professional advisers, HMRC/regulators, and potential merger or acquisition partners — but only when necessary and in line with our legitimate interests.
We take appropriate measures to protect your data, implementing physical, technical, and organizational safeguards. Access is restricted to individuals who require it for legitimate business purposes.
You have the right to access, update, delete, or restrict the processing of your personal data. To exercise these rights, please email info@mydieselcarclaim.co.uk.
Where processing is based on consent, you can withdraw your consent at any time by contacting info@mydieselcarclaim.co.uk.
We may update this privacy policy from time to time. Any changes will be posted on this page, and we encourage you to review it periodically.
For questions regarding this policy, please email info@mydieselcarclaim.co.uk. You also have the right to lodge a complaint with the Information Commissioner’s Office if you are dissatisfied with our response.